ONSITE || Customer Service call center resources Lead at Augusta GA

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Requirements

General Function: The Call Center Customer Service Representative is responsible for handling customer telephone calls in English while delivering exceptional customer service. The role focuses on resolving customer inquiries efficiently during the first interaction, educating customers on bank products and services, and identifying opportunities to upsell and cross-sell based on customer needs. The position requires adherence to the bank s policies, procedures, and risk framework to ensure a positive and compliant customer experience.

Key Responsibilities:

-Handle inbound customer calls in a professional and courteous manner

-Communicate fluently in English

-Provide accurate information regarding banking products, services, and policies

-Resolve customer inquiries during the initial call without unnecessary transfers

-Complete required follow-ups within committed timelines