Bereavement Services Support Officer - Cambridge

Bereavement Services Support Officer - Cambridge

At Cambridge City Council, we are there for our residents when they need us the most, including when they lose a loved one. That is why we require a sympathetic Bereavement Services Officer to work in our Bereavement Services.   

To work as part of a team in ensuring the delivery of exceptional bereavement services that meet the needs of our community while upholding the highest standards of professionalism and compassion. 

In this role you will:

• Cremation – You’ll be fully trained and work towards an accredited qualification. You will be involved in the end-to-end cremation process and ashes management. 
• Chapel - Preparation of the chapel before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music / visual tributes are played, orders of service are in place and offering support as required.
• Administration - Answering the telephone with great customer service skills, helping families with queries / collection of ashes / planning a service to showing a family around the grounds to view memorial options.
• Ad hoc work – for example some basic gardening, getting involved in a Christmas service or making sure the site is tidy and presentable.

About you

• Any previous bereavement / funeral industry experience would be beneficial however not essential as full industry training is provided.
• Good Interpersonal skills and organised with excellent attention to detail.
• You will need to be able bodied as manual handling will be part of this role.
• A real team player with natural compassion and the desire to make a difference every day.
• Comfortable communicator able to speak to people in a caring and understanding manner.
• Good level of IT skills Word / Excel and emails.

Owing to the nature of this position you will need to hold a full driving licence.  

What we can offer :

• A variety of learning and development opportunities via a range of sources and methods
• Access to the highly valued Local Government Pension Scheme (LGPS)
• Additional Voluntary Contribution (Shared AVC) Scheme
• Agile and Flexible working
• Annual leave purchasing scheme
• Annually negotiated pay and award progression
• Confidential advice and support via an Employee Assistance Programme
• Cycle to Work Scheme
• Family friendly policies
• Flexible Bank Holidays
• Free swimming at CCC swimming pools
• Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
• Gym Memership salary sacrifice scheme
• Home & Electronics salary sacrifice scheme
• Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkts, attractions and more
• Professional Membership Fees paid for, dependent on role
• Relocation Assistance may be payable in approved cases
• Staff reward and recognition framework- including annual staff awards ceremony
• Subsidy for public transport
• Your Care dynamic wellbeing platform

Hours: This is a full-time role, for 37 hours per week.

Working Pattern: Monday – Friday with Saturday work on a rota basis

Contract: Permanent x 2

Salary: £31,586 - £35,235 per annum (City Pay Band 4),

Location:Cambridge City Crematorium and Newmarket Road Cemetery

More Information:   

You can click on the links here to find out more information about Staff Pay and Benefits , Working for the Council , our Values & Behaviours , Equality & Diversity in Recruitment or Our People & Culture Strategy .

If you would like an informal chat, please contact Karen Jeckell on or email

Application Process:                        

To be considered for this role, pleaseclick ‘Apply Online’ and submit an application.

If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS ) and access the ‘Useful Links’ (top right of the dashboard, under the person icon ) and click on ‘CCC Job Opportunities’.