ServiceNow Solution Architect (Logistics and TMS)

 

Must Have Technical/Functional Skills

 

o Serve as the ServiceNow Technical Architect who will assist the team and client in planning, platform technical advisory and guidance. 

o Maintains the stability and usability of the platform across production and non-production environments

o Performs application maintenance to include performance monitoring and error identification and remediation

o Provide ServiceNow Platform and product technical subject matter expert (SME) assistance.

o Leads upgrade planning and execution

o Manage instance security: user/group access, administration, access control lists. etc.

o Provides configuration assistance to developers

o Collect product and service requirements from business stakeholders to align ServiceNow functionalities with enterprise needs.

o Design and communicate Technical Architecture Blueprint based on capability and technical requirements to align to business outcomes.

o Agree and confirm with Client the technical design and integration requirements for the required integration of system interfaces.

o Manage system documentation, runbooks and knowledge articles.

o Contribute in creating design documents and runbooks as needed.

o Articulate the functional and technical requirements into a high-level design document which can be used by developers to perform Implementation. 

o Participate in client meetings and act as a mediator between the client and delivery team on technical aspects.

 

Roles & Responsibilities

 Post Year 1, as the platform and processes stabilize, the functional responsibilities currently performed by the BA will transition to the Senior Developer and Support Lead, with continued collaboration with K&E Product Owners for prioritization and backlog management