Halo ITSM Developer

Job Title:- Halo ITSM Developer

Location:- Salisbury, MD (Remote)

Duration:- 6+ months+, possible extension 

Visa:- , (must work on w2/1099) (need strong communication)

 Job Description-:

Our client located in Salisbury; MD has an immediate need for a Halo ITSM Developer. This position can sit remote but needs to be able to support EST so EST or CST is preferrable.. Candidates have to be strong hands-on users of Halo not someone who has used it once on a project years ago. With submissions, please include LinkedIn profiles and 2 managerial references with company emails.

We are seeking an experienced Halo ITSM Developer/Consultant to join our Service Desk team on a 6-month remote engagement. This individual will play a key role in enhancing, optimizing, and expanding our existing Halo ITSM platform to better support business requirements and improve service delivery processes.
The ideal candidate will have hands-on experience configuring and developing solutions within Halo ITSM and a strong understanding of IT Service Management (ITSM) workflows. Candidates with experience primarily in ServiceNow, Freshworks, or other ITSM platforms without Halo expertise will not be a fit for this role.

Key Responsibilities

• Analyze current Halo ITSM workflows, request processes, and service desk operations.
• Design, configure, and enhance workflows within the Halo ITSM platform to align with evolving business needs.
• Develop and implement process improvements to increase efficiency, automation, and user experience.
• Partner with service desk leadership and business stakeholders to gather requirements and translate them into Halo ITSM solutions.
• Configure request catalogs, forms, approvals, notifications, SLAs, and automation workflows.
• Troubleshoot and resolve platform-related issues while ensuring system stability and performance.
• Document configurations, processes, and recommended best practices.
• Provide guidance on Halo ITSM capabilities and opportunities for continuous improvement.

Required Qualifications

• Proven hands-on experience administering, configuring, and developing solutions within Halo ITSM.
• Strong understanding of IT Service Management (ITSM) principles and service desk operations.
• Experience building and optimizing workflows, automations, service requests, and ticketing processes within Halo.
• Ability to gather business requirements and translate them into scalable technical solutions.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently in a fully remote consulting environment.

Preferred Qualifications

• Experience supporting enterprise service desk environments.
• Knowledge of ITIL framework and ITSM best practices.
• Experience integrating Halo ITSM with other business systems and applications.
• Previous consulting or process-improvement experience