Customer Care Manager

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a Customer Care Manager who will be integral to driving high-level performance across Lovehoney Group. In this role, you will be responsible for leading day-to-day customer care operations, ensuring high quality service delivery, and driving continuous improvement across customer experience, team performance, and operational efficiency. This role combines leadership, data driven decision making, and cross functional collaboration to support business goals and deliver a consistent, high standard of service.