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Senior Support Engineer

LHi Group LtdSan Francisco, CA🇺🇸United StatesPosted 30 Jul 2026

Why This Role Stands Out

This Senior Support Engineer role offers a highly competitive salary and the chance to tackle complex technical challenges within a dynamic, AI-focused startup environment. You'll thrive here if you possess strong debugging and troubleshooting skills, enjoy problem-solving, and are eager to contribute to customer success in a fast-paced setting. Apply today to leverage your expertise and grow your career in a rewarding role!

Quick Overview

Salary
$120k - $170k/yr
Seniority
Mid Senior
Work mode
On Site
Location
San Francisco, CA, United States
Posted
3 weeks ago
LESSPython

Job Description

Title: Senior Support Engineer

Reporting to: Wayne Tombo

Business need for the hire:
  • 2 roles hiring for, 1 Americas (SF or Brazil) and 1 in APAC (India)
  • Need to maintain SLAs with current customer base

Wider team and where this role sits:
  • Working on the support team working with Wayne
  • 4 others on this team currently
  • Urgency is due to handling volume

Essential skills required to interview a candidate:
  • Senior engineer (3-4+ YOE)
  • Startup background
  • Has worked on on-prem products
  • Experience with Python, fairly technical and has worked on platform-focused products
    • On prem expertise is really important
    • Someone strong in de-bugging, troubleshooting
  • Support engineer who just became Senior, or ready to move into Senior
  • Someone who thrives in chaos and startup life, needs to be able to prioritize and manage, uses good critical-thinking
    • 50-60 hour week, startup grind environment
  • Ok with on-call rotation

Key Attributes:
  • Someone with good experience in ownership
  • Someone who is curious and interested in being a problem-solver
  • Someone who cares about what they do, wants to help people and customers
  • Good communication, team player
    • Good English - will be on customer calls, 10-20% of the role is almost like an FDE, helping customers onboard and use the products
    • Founders tend to like to see good schools - less important for this position but need to have a US degree
  • AI-native companies, infra-heavy companies

Questions to screen candidates:
  • Have you worked in this type of environment before? How do you prioritize?
    • Looking for an ability to show critical thinking and problem solving skills
  • How do you handle when you have a commitment to a customer, but internal team has pushback on the customer requests?
  • How do you handle managing stress and a tough workload, how do you escalate?
  • What does a good/bad engineer look like?

Interview Process:
  • intro chat with Wayne (30 min)
  • Deep dive scenario base with Wayne (45 min-hour)
  • Technical interview with Krish (SF onsite interview)

    • Selling points of the role/company:
    • Gateway to use over 100 LLMs
    • Used by most of the enterprise companies (NASA, Adobe, NVIDIA)
    • Growing incredibly fast
    • YC company, raised seed round and hasn't raised another since because they are fully profitable
    • $14M ARR, 1M month over month
    • Scrappy, small team who is growing fast
    • Amazing product with lots of work needing to be done

    Location:
    • SF
    • Can cover relocation but preference for SF

    Salary:
    • 120-170k base + equity, flex above for a rockstar
    • Can cover relocation costs (has done up to 15-20k in the past - preference for someone already here)

    Benefits:
    • equity (no target range, depends on position)
    • 401k program with 3.5% company match

    Visa Sponsorship/Relocation package etc:
    • Yes on both

    Ideal Start Date:
    • ASAP!!!

    CV & Interview feedback
    • 24 hours or less

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