Senior Associate - Workplace Services

Job Title : Senior Associate - Workplace Services Role - System Analyst Location - Sydney Duties & Responsibilities:

• Proven experience in analysing and documenting business requirements and processes and translating these into fit for purpose IT systems, policies and procedures.
• 1-2 years of providing advanced IT Support and Change Management in a medium to large organization.
• Software deployment experience within a large enterprise.
• Experience in the installation of various IT infrastructure such as routers, switches, wireless access points, UPS, ATS, PDU.
• Experience working with Infrastructure project delivery teams.
• Proven ability to support current version Windows OS.
• Proven ability to support other - Microsoft applications(Project, Visio, etc.)
• Proven ability to support mainstream vendor client applications, Adobe, Teams, Oracle, etc.
• Understanding of SCCM Framework for software deployments.
• Airline and/or travel industry experience Requirement Essential Desirable Skills.
• Proven ability to support Microsoft Windows SOE Environments including Windows 10.
• Proven ability to support Apple Mac OS and to support the Microsoft Office and 365 suite.
• Proven ability to administer Active Directory & Exchange Servers.
• Ability to support and troubleshoot Mobile Device Operating Systems (Android, iPadOS iOS, Windows)
• Ability to work with differing stakeholders and demonstrated practical skills associated with management and operational support of IT infrastructure and associated technical architecture.
• A proven ability to build strong relationships that result in trust and rofessional, Confident & Positive Attitude.
• Ability to install and administer computer hardware, software and networks in an Enterprise environment.
• Stress and time management and IT hardware installation and configuration.
• Ethernet and fibre cable patching, testing, and troubleshooting. Knowledge of communication rack systems.

Qualification and Essential Skills and experience required for job:

• Graduation with over 04 years of relevant work experience required for this role.
• IT Industry Certifications or equivalent experience.
• Knowledge of IT infrastructure including On Prem and Cloud Technologies.
• Understanding of ITIL processes (Change Management, Incident Management, etc)
• Microsoft certification(s), Tertiary qualifications in IT, ITIL
• Previous experience working as part of a desktop and network support team.
• Previous experience with current Windows Operating Environments.
• Excellent written and verbal skills with the ability to communicate complex thoughts and ideas clearly Highly
• developed interpersonal skills.
• Excellent facilitation skills encompassing user & management levels. Strong problem solving and analytical skills, and the ability to think on your feet with little oversight.

Skills Required

• Active Directory
• Desktop Support / VIRTUAL DESKTOP INFRASTRUCTURE
• Workplace