ServiceNow Project Manager - 12 Month FTC - £70k

<strong>ServiceNow Project Manager</strong><br /><br />12-month fixed-term contract<br />Circa £70,000 per annum<br />Location:

Cambridgeshire / Hybrid<br /><br />Exalto Consulting is recruiting an experienced ServiceNow ITSM Project Manager to lead the delivery of service management projects within a complex business environment.<br /><br />This is an opportunity to work with senior stakeholders, technology teams, and specialist delivery partners to improve service management processes and user experience.<br /><br /><strong>The opportunity</strong><br /><br />You will take ownership of the end-to-end delivery of ServiceNow ITSM projects, managing implementations and enhancements across multiple teams and business functions.<br /><br />You will bring structure to delivery, coordinate competing priorities, and ensure projects achieve meaningful business outcomes within agreed timescales and budgets.<br /><br /><strong>What you'll be doing</strong><br /><br />Leading ServiceNow ITSM projects from initiation through implementation and operational handover.<br /><br />Managing scope, timelines, budgets, risks, issues, and dependencies.<br /><br />Coordinating internal teams, ServiceNow specialists, and third-party delivery partners.<br /><br />Building relationships with business and technology stakeholders.<br /><br />Maintaining clear project governance, reporting, and communication.<br /><br />Supporting improvements across Incident, Problem, Change, Request, and Service Catalogue management.<br /><br />Ensuring delivered solutions improve operational efficiency, service quality, and user experience.<br /><br /><strong>What you'll bring</strong><br /><br />A proven track record of delivering ServiceNow ITSM projects as a Project Manager.<br /><br />Strong knowledge of IT Service Management principles and processes.<br /><br />Experience delivering technology projects within complex organisations.<br /><br />Confidence managing stakeholders across different functions and levels of seniority.<br /><br />Experience managing multiple workstreams and external suppliers.<br /><br />Strong planning, communication, and leadership skills.<br /><br />A structured, practical approach to governance, risk management, and project delivery.<br /><br />Wider ServiceNow platform knowledge, technology transformation experience, and qualifications such as PRINCE2, PMP, or Agile certifications would also be advantageous.<br /><br /><strong>Why apply?</strong><br /><br />You will have the opportunity to shape service management improvements and deliver tangible results during a 12-month assignment.<br /><br />The role will suit someone who enjoys navigating complexity, building productive relationships, and turning business priorities into well-managed delivery.<br /><br />Apply through Exalto Consulting for a confidential discussion.