Senior QA Engineer / Tester Senior

Job#: 3043729

Job Description:
Senior QA Engineer / Tester Senior

Location: Onsite - McLean, VA or Plano, TX

Role Overview

A Senior QA Engineer is sought to join the Enterprise Risk Management Technologies Team. The role involves the manual and automated testing of configurations and integrations of ServiceNow solutions. This position requires a solid understanding of the ServiceNow platform's behaviors, modules, ACLs, flows, and integration testing.

Key Responsibilities

• Develop, document, and maintain test data, data validation, and end-to-end testing flows.
• Design, develop, and maintain automated test scripts using ServiceNow ATF.
• Create test cases based on functional and technical requirements.
• Collaborate with developers, business analysts, and QA teams to validate functionality.
• Analyze test results and report defects in a timely manner.
• Participate in daily stand-ups, sprint planning, and other Agile ceremonies.
• Ensure high quality and performance of the ServiceNow platform across ITSM, HRSD, CSM, or other modules.
• Develop reusable test templates for future automation initiatives.
• Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.
• Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.
• Test configuration changes that include tables, ACLs, business rules, flows, UI policies, and update sets.
• Conduct regression testing using ATF across ServiceNow upgrades and releases.
• Perform cross-browser testing and end-to-end user journey validation with external applications.
• Test REST/SOAP integrations and external data flows.

Required Qualifications

• 5-8+ years of QA experience.
• 3+ years of hands-on ServiceNow ATF testing with a focus on IRM/GRC.
• Strong automation experience, including Selenium.
• Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, and SOX/compliance flows.
• Hands-on experience with tables, ACLs, flows, update sets, APIs, and business rules.
• 3+ years validating platform UI, Service Portal, and Workspace UX.
• Strong analytical, debugging, and communication skills.
• 2+ years of experience with Agile/Scrum methodologies.
• Knowledge of test planning, test case creation, and defect management.
• Proficient in identifying automation opportunities within the ServiceNow ecosystem.
• ServiceNow certifications are required.

Preferred Qualifications

• ServiceNow certifications (CSA, CIS-Risk, CIS-GRC, ATF).
• CI/CD experience (GitHub/Jenkins/Azure DevOps).
• Experience with domain-separated instances.
• Prior experience in large-scale ServiceNow implementation projects.
• Scripting experience with Python or JavaScript.
• Development experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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