Engineering Program Manager- Customer Systems

At Apple, we firmly believe that hard work, a vibrant work environment, creativity, and innovation are the driving forces behind the ultimate customer experience. We recognize that every customer interaction presents an opportunity to delight, engage, and encourage. By meticulously focusing on the smallest details, we can make significant impacts on our customers' experiences.

Join Apple's Customer Systems team as an Engineering Program Manager. Our team specializes in building CRM solutions that empower customers to reach out to Apple and seek assistance with their needs or solutions to their problems. If you possess a unique perspective, a comprehensive understanding of program management, and the ability to influence and inspire, this role might be an excellent fit for you!

Description

The Customer Systems Contact Center Product Engineering team is responsible for developing CRM solutions for various contact centers within the company. As an Engineering program manager in this team, you will collaborate with multiple teams to bring innovative solutions to life, enabling Apple to deliver exceptional experiences to its customers.

Minimum Qualifications

8-12 years of experience in technical program or project management

5 years minimum experience in Contact Center Domain

2 years minimum working on Gen AI programs and adopting program management in GenAI Programs

Strong technical fluency, able to work directly with engineering teams

The ability to empower, mentor, and lead geographically dispersed teams

Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience.

Preferred Qualifications

Excellent communicator - verbal and written and excellent presentation skills.

Knowledge of visual design tools is a plus.

Sharp analytical mindset.