Client Services Executive

Dentsu International comprises of five leadership brands - Carat, Dentsu Creative, dentsu X, iProspect, and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated specialists.

Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.

Role Summary:

Designation: Senior Executive - Account Management

Job Location: Mumbai

Client/Deployment: Leading Banking Client (On-site)

Experience: 2+ years of experience in digital account management, client servicing, or digital marketing within a leading advertising agency.

We are looking for a Senior Executive - Account Management with a strong digital-first background to manage day-to-day client servicing and execution for a leading banking client. The ideal candidate should possess excellent stakeholder management skills, experience in handling integrated digital campaigns, and the ability to coordinate with cross-functional teams to deliver high-quality work.

Key Accountabilities

• Manage end-to-end execution of digital campaigns across social media, content, ORM, influencer marketing, and digital platforms.
• Act as the primary point of contact for day-to-day client interactions and ensure timely delivery of projects.
• Coordinate with Creative, Copy, Art, Media, and Strategy teams to ensure seamless campaign execution.
• Prepare campaign briefs, timelines, status reports, and presentation decks for client meetings.
• Monitor campaign progress and ensure deliverables meet quality standards and agreed timelines.
• Support campaign planning, brainstorming sessions, and strategic discussions.
• Track campaign performance and assist in preparing reports, insights, and optimization recommendations.
• Build strong client relationships by understanding business objectives and delivering effective digital solutions.
• Stay updated on digital trends, platform updates, and industry best practices.
• Manage multiple workstreams efficiently in a fast-paced agency environment.

Desired Candidate Profile

• 2+ years of experience in Account Management/Client Servicing within a digital or integrated advertising agency.
• Strong understanding of digital marketing, including social media, content marketing, ORM, influencer marketing, and integrated campaigns.
• Excellent communication, presentation, and stakeholder management skills.
• Experience working with Banking, BFSI, or other large enterprise clients will be an added advantage.
• Ability to manage multiple priorities while ensuring timely delivery and high client satisfaction.
• Comfortable working from the client's office (on-site) in Mumbai.

To apply, please share your updated CV by filling out the complete Job Application Questionnaire while applying online for a faster process, or by emailing the details listed below to (this helps us process your application faster):

Email subject: Ref: Senior Executive - Account Management role with Dentsu, Mumbai

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