Apllication Support Engineer III

6 Openinings - Will accpet Level 2 applicants and lower pay rates. This Level 3 Support, Site Reliability, and Operations Engineer will support Kroger''s Next Generation Point of Sale (NGPOS) platform while partnering directly with engineering teams throughout the software development lifecycle. The role combines production support, site reliability, incident management, application testing, Agile collaboration, and continuous improvement with opportunities to contribute to application enhancements and operational excellence.

Major Incident Management experience — has actually run or driven a bridge/war-room for a P1/P2 outage, not just "participated." This is the core of the role; everything else is supporting it. Ask for a specific incident they led end-to-end. RCA/Problem Management rigor — can articulate a structured RCA methodology (5-whys, fishbone, timeline reconstruction) and, more importantly, examples where they drove a corrective action to closure (not just wrote a doc that nobody actioned). Production troubleshooting under pressure across a mixed stack — comfortable reading logs/dashboards (Dynatrace-type tooling) and reasoning about cloud + on-prem + store/POS systems simultaneously, since a real incident here will span all three. Additional Information Site Reliability Engineers will be successful but must understand this is a support role Still lots of engineering involved, will be working in the code every day Looking for a solid and motivated technologist Candidate does not need to tick all skills boxes, but does need to be able to be onsite and travel