Desktop Support Technician

Customer Support Technician

We are seeking a motivated and customer-focused individual to join our team. This role combines exceptional customer service skills with a strong ability to drive transition and close out acquired companies. You will be the first point of contact for our customers, addressing inquiries, resolving issues, and promoting products or services that meet their needs.

Customer Support:

• Respond promptly to customer inquiries via phone, email, or live chat.
• Resolve customer complaints with patience and professionalism, ensuring a positive experience
• Work closely with other departments to ensure a seamless customer experience.
• Share customer insights and trends with the team to improve processes and offerings.

Technical Support:

• Respond promptly to user-reported IT issues via ticketing systems, phone, or in-person support.
• Diagnose and resolve hardware, software, and network connectivity problems.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
• Provide training to users on software applications and IT best practices.
• Create and update user-friendly documentation for common issues and procedures.

Qualifications:

• Associate or bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience
• 1-3 years in a desktop support or IT help desk role
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory, Microsoft Office Suite, and IT ticketing systems.
• Excellent communication and customer service skills.
• Ability to prioritize tasks in a fast-paced environment.
• Certifications (Preferred):
  
  • CompTIA A+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation

#DICE