Performance Analyst

Role Purpose

A performance analyst has a strong understanding of a wide range of sources and analytical tools needed for the project they are working on.

At this role level, you will:

be responsible for the performance analysis in your given area

help the project team measure and assess outcomes (for example, what good looks like and how it will be measured)

help to plan and ensure project delivery

find opportunities to share information with the project team, community colleagues and others

work independently, but know to seek guidance when necessary

be adaptable in applying analysis techniques to new contexts, especially when acting as the sole representative for performance analysts on a project

create a performance measurement framework for a project with the wider team, including identifying reporting requirements, advising on procurement, implementation and validation of tools to deliver against these requirements

be responsible for the accuracy and quality of data and analysis, and how they are used

be engaged with, and actively contribute to, the performance analysis community

This role level is most often performed at the Civil Service job grade of:

HEO (Higher Executive Officer)

SEO (Senior Executive Officer)

Skill Description

understand and help teams to apply a range of techniques to analyse data and provide insight

be proactive and present compelling findings that inform wider decisions

apply innovative approaches to resolve problems

Communicating analysis and insight

choose the appropriate medium to communicate findings

shape and share communications relevant to the audience

present analysis and visualisations in clear ways to both specialist and non-specialist audiences, with support

give tactical recommendations based on your analysis and insight to inform decision making

Performance measurement

participate in discussions determining which performance measurements are appropriate, with guidance from more experienced colleagues

demonstrate experience in turning business needs and goals into performance measures

Quality assurance of data and analysis

identify appropriate ways to collect, collate and prepare data

decide if data and analysis is accurate and fit for purpose

perform data preparation and cleansing with limited guidance

undertake quality assurance processes

peer-review colleagues' outputs from data analysis to ensure quality

Technical understanding (performance analyst)

show an understanding of the core technical concepts related to the role, and can apply them

Understanding analysis across the product life cycle

understand how the needs of the team and product vary across the product life cycle

ensure the team is measuring performance as appropriate for the relevant service standard phase

manage the delivery of services or products at different phases

plan and look at data requirements in future phases

User-centred analysis

use quantitative and qualitative data about users to turn user focus into outcomes

deliver analysis and information that addresses stakeholder needs and provides recommendations

effectively collaborate with user researchers and other user-focused professions

guide others on approaches to understand user stories

Working within constraints (performance analyst)

identify, understand, communicate and work within constraints

challenge the validity of constraints

ensure that standards are being met

show an understanding of security and data privacy