IBMS (Operative BMS) Techno-Functional Support Analyst ? L1/L2/L3

Job Description

Role Description

• Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment
  
• Troubleshoot issues in scheduling, ad sales, traffic, and billing modules
  
• Handle incidents, service requests, and user queries via ticketing tools
  
• Perform SQL-based database troubleshooting, data validation, and fixes
  
• Investigate and resolve data inconsistencies and system integration issues
  
• Conduct root cause analysis (RCA) and ensure SLA adherence
  
• Support user access, configurations, and minor enhancements
  
• Work closely with sales, traffic, finance, and technical teams
  

Essential Skills

• Strong experience in Operative IBMS BMS system
  
• Knowledge of broadcast/media workflows (scheduling, ad sales, traffic, billing)
  
• Hands-on SQL & database troubleshooting (mandatory)
  
• Experience in helpdesk / EUC support environment
  
• Familiarity with ServiceNow, JIRA, or similar tools
  
• Strong analytical, problem-solving, and communication skills
  
• Understanding of infrastructure / EUC environment (VDI, VPN, etc.)
  
• Knowledge of integrations and reporting tools