Project Manager II

Project Manager II

Stamford, CT (Hybrid, 4 days in office, 1 day remote)

Contract (Temporary)

$45-$55/hour (depending on years of experience)

ABOUT THE ROLE

Brooksource is seeking a Project Manager II to join the Customer Experience (CX) organization of a leading telecommunications client in Stamford, CT. This contract role is hybrid, requiring four days onsite and one day remote per week. The Project Manager II will lead high-visibility, cross-functional initiatives that directly impact the customer journey and overall customer experience. The initial focus will be a critical outage communications initiative, transforming generic service alerts into personalized, real-time messaging by leveraging operational and technician data. This role partners closely with teams across Customer Experience, Field Operations, Marketing, Technology, and Business Operations to deliver customer-centric solutions. The ideal candidate is an experienced, action-oriented Project Manager who thrives in a fast-paced environment, works independently, and communicates effectively with stakeholders ranging from working teams to VP and GVP leadership. This position offers the opportunity to lead impactful projects, benefits including medical, dental, and vision insurance, and dedicated recruiter support throughout the hiring process.

WHAT YOU'LL DO

• Manage the entire project lifecycle from initiation through implementation and closeout
• Develop and maintain project plans, timelines, milestones, and dependencies
• Lead complex, cross-functional initiatives across Customer Experience, Field Operations, Marketing, Technology, and Business Operations teams
• Drive project execution while ensuring alignment to scope, schedule, budget, and quality objectives
• Establish and manage communication plans with project teams, leadership, and executive stakeholders
• Prepare and deliver project documentation, status reports, and executive presentations
• Identify, assess, and mitigate project risks and issues while driving accountability across stakeholders
• Facilitate meetings and provide regular updates to both technical and non-technical audiences
• Manage multiple concurrent initiatives in a fast-paced, highly visible environment

WHAT YOU BRING

• 5+ years of project management experience, preferably within telecommunications, technology, customer experience, or operations environments
• Proven experience leading complex, cross-functional initiatives in a matrixed organization
• Telecommunications or cable industry experience strongly preferred
• Experience supporting customer experience, customer communications, or outage management initiatives is a plus
• Strong project planning, organizational, and problem-solving skills
• Excellent verbal and written communication skills with the ability to present to technical, business, and executive audiences
• Strong interpersonal, leadership, negotiation, and decision-making capabilities
• Experience building and managing end-to-end project plans
• Proficiency with Microsoft PowerPoint, Wrike, Jira, and Chalk preferred
• Ability to work independently, manage multiple priorities, and quickly assume ownership of projects with minimal supervision

WHAT'S IN IT FOR YOU

• Established partnership with a leading telecommunications client and proven track record of successful placements
• Direct communication with the hiring manager for greater transparency and an accelerated interview process
• Opportunity to lead a highly visible initiative impacting the customer experience for millions of customers
• Dedicated recruiter support and consistent communication throughout the hiring process
• Benefits package, including:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance

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