Senior End User Computing Engineer

Senior End User Computing Engineer

Rate: Open

Location: Chicago, IL or Dallas, TX

Hybrid: 3 days onsite, 2 days remote

Duration: 6+ months

Qualifications

• Bachelor of Science
• 5+ years of experience in a desktop engineering or end user experience role.
• 3+ years of experience with Jamf Pro in an enterprise environment.
• 3+ years managing macOS endpoints in an enterprise environment using Jamf Pro.
• 3+ years Bash scripting and Jamf API experience
• 3+ years Jamf Pro including Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, Jamf ADCS Connect, and integrations with SSO, LDAP, Cloud Identity Providers, and SMTP.
• Experience troubleshooting, deploying and packaging applications for macOS endpoints.
• Experience operating in a DevOps culture.

Preferred

• Microsoft Entra (Azure AD)
• Jamf 400 Certification

Qualifications

• Serve as primary Subject Matter Expert (SME) for Jamf Pro; own design, deployment, and lifecycle management of the Jamf environment.
• Document Jamf architecture and network security flows.
• Ensure user requirements are documented and traceable to implemented solutions.
• Lead Phase 1 deployment of Jamf-managed MacBook devices as part of the VDI replacement initiative.
• Produce weekly endpoint performance reports covering device health, patch compliance, software utilization, and user behavior trends.
• Provide Tier 3 support for Jamf Pro and escalate issues as needed.
• Collaborate with the Help Desk to automate solutions and create self-service quick fixes.
• Package and deploy applications to macOS endpoints using Jamf Pro.
• Configure and administer Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, and Jamf ADCS Connect.
• Manage Jamf integrations with SSO, LDAP, Cloud Identity Providers, and SMTP.
• Build custom scripts and solutions to manage all MacBook devices.
• Proactively maintain macOS, Jamf, and software deployment updates including vulnerability remediation.
• Troubleshoot application installation, performance, and runtime issues within the macOS environment.
• Drive meetings with Business, IT, and Security Leaders to develop requirements and communicate environmental changes.
• Drive automation of processes in the end user experience space.
• Document changes, policies, procedures, and configurations.
• Provide cross-training and mentoring to team members.