IT Quality Assurance Analyst II

Overview

Responsible for performing independent quality checks and developing methods of measuring the quality and performance of the functional testing processes. Coordinates testing and evaluation activities that identify issues, trends and gaps in existing programs. Provides and independent assessment of the programs, policies and procedures tested and provides feedback to management. Works with the testing lead to create the test plan and strategy. Updates testing metrics on a daily basis and provides results to the Quality Assurance (QA) Lead. May be responsible for leading defect or other testing meetings if the test lead is unavailable.

Responsibilities & Qualifications

Duties & Responsibilities

Independent Testing & Validation - Writes test cases based on requirements and user stories provided and performs manual testing as needed. Creates testing plans and test cases and loads them into the appropriate tools. Participates in defect meetings and overall project plan routines to present analysis on current defects as well as re-tested defects.
Data Analysis - Sources, compiles and interprets data. Analyzes data for accuracy and efficiency, and effectively communicates analysis output.
Risk Management - Contributes to the mitigation of risk in the Information Technology organization by thoroughly testing and performing quality checks of existing programs, policies and procedures.

Qualifications

Bachelor's Degree and 2 years of experience in Quality Assurance experience in a Financial Services organization OR High School Diploma or GED and 6 years of experience in Quality Assurance experience in a Financial Services organization

Hands-on experience testing Salesforce configurations (page layouts, flows, validation rules, security model, profiles/permission sets) and custom
Apex/Lightning components
Familiarity with financial services or banking processes (e.g., retail banking, lending, wealth or deposits), preferably within a bank, credit union or financial institution.
Working knowledge of QA tools such as JIRA, Test-Ray, Azure DevOps, or similar for test and defect tracking.
Strong understanding of integration testing concepts (REST/SOAP APIs, middleware, data feeds) and experience validating data across systems.
Excellent analytical documentation, and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders.

Preferred
Salesforce certifications such as Salesforce Administrator or Platform App Builder.
Experience in regulated environments with strong controls and audit requirements
(banking, financial services, or insurance)

License or Certification Type: American Society for Quality (ASQ) Certificaiton(s) Preferred

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

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