Senior Technical Writer

Job Type: Contract

Location: 100% Remote

Duration: 1+ Year

Job Summary

We are seeking an experienced Senior Technical Writer to develop, maintain, and enhance high-quality IT documentation supporting enterprise technology operations. The ideal candidate will collaborate with technical teams and subject matter experts to produce clear, accurate, and user-friendly documentation for IT infrastructure, service management, helpdesk, networking, and data center environments.

Key Responsibilities

• Develop, update, and maintain:
  • Standard Operating Procedures (SOPs)
  • Technical procedures
  • Operational runbooks
  • Knowledge base articles
  • Quick reference guides
• Create documentation supporting IT Helpdesk, End-User Support, Data Center Operations, and Network Operations.
• Collaborate with subject matter experts, engineers, and service owners to gather technical information and translate complex concepts into clear, concise documentation.
• Review and update existing documentation to ensure accuracy, consistency, completeness, and alignment with current IT environments.
• Organize documentation into searchable knowledge repositories that improve onboarding, operational efficiency, issue resolution, and knowledge sharing.
• Develop and maintain documentation standards, templates, naming conventions, and quality assurance processes.
• Ensure documentation is accessible, well-structured, and suitable for both technical and non-technical audiences.
• Manage documentation lifecycle activities, including version control, reviews, approvals, and retirement of outdated content.
• Participate in meetings with IT teams to document new processes, procedures, and operational changes.

Required Qualifications

• 8+ years of experience as a Technical Writer supporting enterprise IT environments.
• Experience documenting IT operations, infrastructure, helpdesk, service management, networking, or data center environments.
• Strong ability to translate complex technical concepts into clear, user-friendly documentation.
• Experience creating SOPs, runbooks, technical procedures, knowledge base articles, and operational documentation.
• Hands-on experience with documentation platforms, knowledge management systems, and collaboration tools.
• Familiarity with documentation governance, version control, review workflows, and content management best practices.
• Understanding of IT Service Management (ITSM), ticketing systems, and operational support processes.
• Excellent writing, editing, interviewing, communication, and stakeholder collaboration skills.
• Ability to work independently in a remote environment while collaborating effectively with distributed teams.

Preferred Qualifications

• Experience supporting Higher Education IT environments.
• Knowledge of Information Security documentation and governance.
• Experience documenting enterprise IT infrastructure, operational processes, and technology services.