Salesforce Production Support Engineer

3+ years of experience within Software development, Integration using Apex, Flows, Force.com, Asynchronous process, LWC, Aura, Data migration, CRMA, AI, CPQ, nCino etc.

Experience in banking and Financial services including in-depth knowledge of loan Lifecyle, Sales and Marketing functional knowledge.

Good knowledge of Salesforce products and services, including Sales Cloud, Financial & Marketing Cloud, Partner Communities, Service Cloud.

Expertise in various technical areas such as data modeling, integration, security and customization - should be able to review codes and suggest best practices of implementations.

Understands user and process requirements and ensures those requirements can be achieved through high-quality deliverables.

Demonstrate effective, strong and clear communication/collaboration with LOBs, Stakeholders and Customers on daily basis.

Understands business requirements and provides timely solutions within defined SLAs.

Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews.

Serves as a resource to the business and/or as a technical resource to cross-functional third party and internal team members on highly complex design/code reviews.

Provide production support and handle operational issues, and be willing to perform manual activities or tasks whenever required to maintain service continuity.

Troubleshoot complex problems and recommend solutions or practices relative to root cause analyses and identification of solutions for improving system performance and availability.

Experience troubleshooting performance and Governor limits related issues/exceptions(leveraging ApexGuru and Scale center), should actively participate in automations and other PI activities.

Typically anticipates opportunities and proactively and consistently champions innovative solutions cross-functionally and across the Enterprise.

Work cooperatively with team members in global offices, across various time zones to meet deadlines.

Work closely with cross functional teams to ensure smooth delivery and issues resolutions.

Facilitate and actively participate in meetings with representatives from business and/or IT units..

Take accountability for quality of deliverables, provide status on development effort, and deliver on time and as per specifications.