ServiceNow developer or BA

ServiceNow Developer (CMDB/ITOM) – Developer Job Description As a Senior ServiceNow Developer you will lead the design, development, and optimization of enterprise-scale ServiceNow solutions primarily leveraging ITSM, ITAM, CMDB and TSOM, with optional exposure to TNI, and a growing focus on NOWAssist capabilities. You will collaborate closely with business and technical teams to implement scalable, integrated systems that streamline operational workflows, improve service delivery, and support intelligent automation.

Designs, develops, configures, and supports ServiceNow CMDB and ITOM solutions, including Discovery, Service Mapping, integrations, workflows, and automation to improve data quality and operational efficiency.

Required Skills:

•              ServiceNow CMDB and ITOM development

•              Discovery and Service Mapping implementation

•              Service Now Hardware Asset Management

•              JavaScript, Glide APIs, Business Rules, Script Includes

•              IntegrationHub, REST/SOAP APIs

•              MID Server configuration and troubleshooting

•              Ensure CMDB data quality, reconciliation, and normalization.

•              Working knowledge on Transform maps, Import Sets, Data Modeling and System Integrations

•              ITOM Visibility and Event Management knowledge

•              ServiceNow platform administration

•              Agile/Scrum delivery experience

Responsibilities:

•              Design, development, and optimization of enterprise-scale ServiceNow solutions across ITSM, ITAM, CMDB, TSOM, and related platform capabilities.

•              Build and enhance ServiceNow workflows, automation, scripts, business rules, integrations, and service operations processes for incident, request, problem, change, and QA use cases.

•              Work closely with product owners, architects, business stakeholders, and engineering teams to translate requirements into scalable, secure, and customer-centric technical solutions.

•              Support data migration and platform modernization efforts, including transformation of ITSM, CMDB, and TSOM data into ServiceNow.

•              Coordinate with Quality Assurance teams to validate performance, regression testing, technical requirements, and release readiness.

•              Create and maintain technical documentation, evaluation plans, test results, recommendations, and reports that support platform delivery and operational excellence.

•              Stay current with ServiceNow, AI, telecom, and enterprise technology trends to inform platform strategy, architecture, and continuous improvement.

•              Other duties and responsibilities as assigned.

Experience:

•              Bachelor’s degree in computer science, engineering, information systems, or a related technical field; master’s degree preferred.

•              5+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands-on ServiceNow development in complex, multi-system environments.

•              Demonstrated ability to design and build ServiceNow solutions that support service operations, configuration data, telecom service workflows, and cross-functional business processes.

•              Experience developing maintainable platform logic, workflow automation, data structures, and integrations that connect ServiceNow with upstream and downstream enterprise applications.

•              Experience contributing to technical design decisions, code quality practices, reusable patterns, peer reviews, and delivery standards across a development team.

•              Experience supporting production applications, including release readiness, troubleshooting, monitoring, regression validation, and collaboration with quality assurance or operations teams.

•              Preferred experience applying automation or AI-assisted development practices to improve analysis, testing, documentation, code review, or software delivery efficiency.

Preferred Certifications:

•              ServiceNow Certified Application Developer (CAD)