Microsoft Solutions Engineer

Position Title: Microsoft Solutions Engineer

FLSA Status: Exempt

Type of Position: Full-time

Department Name: Service Delivery

Reports To: Service Delivery Manager

Direct Reports: None

JOB SUMMARY

The Microsoft Solutions Engineer (SE) is a strategic technical leader responsible for designing and delivering end-to-end Microsoft-based solutions-including Azure, Office 365, and other enterprise platforms. This role bridges business needs and technical execution, working closely with stakeholders, internal teams, and clients to ensure scalable, secure, and high-performing solutions. The SE also serves as a technical liaison to sales and project teams, contributing to solution scoping, demos, and statements of work

ESSENTIAL FUNCTIONS OF THE JOB

• Lead solution architecture for Microsoft technologies including Azure, Office 365, SharePoint, and Teams.
• Conduct project discovery, technical research, and scope definition.
• Create detailed statements of work, architecture diagrams, and implementation plans.
• Estimate resource requirements and timelines for technical delivery.
• Perform system performance analysis and present findings to technical and executive audiences.
• Collaborate with vCIOs, sales, and engineering teams to qualify and scope opportunities 4.
• Mentor junior staff and contribute to internal technical development initiatives
• Other Duties as Assigned

SKILLS AND ABILITIES

Professional & Interpersonal Skills

• Strong commitment to delivering exceptional customer service with empathy, professionalism, and urgency
• Ability to act with a sense of urgency while maintaining attention to detail and accuracy
• Effective multitasking and time management in a fast-paced, dynamic environment
• Clear, concise, and professional communication-both written and verbal-with partners and internal teams
• Ability to work independently with minimal supervision, as well as collaboratively within cross-functional teams
• Skilled in preparing, organizing, and presenting technical and strategic information to both technical and non-technical audiences
• Willingness to work flexible hours, including after-hours and on-call rotations as needed

Technical & Project Delivery Skills

• Deep expertise in Microsoft Azure, Office 365, Active Directory, PowerShell, and cloud architecture.
• Deep expertise with Entra ID (formerly Azure AD) for identity and access management, including conditional access, MFA, and role-based access control.
• Strong understanding of virtualization platforms (Hyper-V, VMware)
• Experience with network infrastructure: routers, switches, firewalls, VPNs, QoS, ACLs
• Proficiency in solution design, system integration, and performance tuning.
• Proficiency in Windows desktop and server operating systems (XP, 7, 8, 10, 11; Server 2008 R2 through 2022)

EXPERIENCE REQUIREMENTS

• Minimum 5-7 years in IT architecture, consulting, or engineering roles.
• Proven experience designing and implementing Microsoft enterprise solutions.
• Experience working with cross-functional teams including sales, engineering, and client stakeholders
• Ongoing commitment to professional development through certifications, training, and hands-on learning

EDUCATION / CERTIFICATION REQUIREMENTS

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Preferred certifications:
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Azure Administrator
• Microsoft Certified: Azure Virtual Desktop Specialist
• Microsoft 365 Certified: Enterprise Administrator Expert
• MCSA/E, Net+, CCNA (optional but beneficial)
• Valid driver's license and proof of insurance required; must maintain an acceptable driving record.

PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB

• Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance
• Frequently operates a motor vehicle while traveling to partner site
• Frequently exposed to outside elements when traveling to partner site
• Frequently sits and/or stands for long periods of time
• Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
• Frequently works in a well-lit, tempered room
• Frequently views the computer to perform duties
• Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
• Occasionally lifts objects such as office supplies, computers, monitors, and servers with weight up to 50 pounds