Quick overview
Job description
Why This Role
Own the Full Post-Win Journey – From contract through go-live and beyond, you shepherd every win into a strong, lasting customer relationship.
Shape a New Function – This is a new role, giving you the chance to define how Concourse approaches post-win operations and customer growth.
Be the Bridge – Sit at the intersection of customer success, business development, and operations, working across the company to unlock new opportunities with existing partners.
Ground Floor Opportunity – Join an early-stage startup led by a repeat founder with a successful exit.
What You'll Do
Own the post-win process from contract execution through deployment and ongoing account management
Manage contracting logistics with government partners, coordinating with legal, finance, and procurement stakeholders to close deals cleanly and quickly
Serve as the primary relationship owner for government partners after a deal is won, ensuring a smooth handoff from sales and a strong start
Run regular business reviews with partners to surface adoption insights, demonstrate value, and align on roadmap priorities
Identify and develop expansion opportunities within existing accounts, from new use cases to additional agencies and jurisdictions
Work closely with product and engineering to translate partner feedback into improvements
Track partner health metrics and proactively address risks before they become problems
Use AI tools to scale your work, automating reporting, synthesizing partner data, and building repeatable playbooks
What We're Looking For
1-2 years of experience in fast-paced consulting or a client-facing role at a tech company
Comfort navigating contracts and procurement processes, ideally with government or enterprise customers
Track record of managing complex stakeholder relationships and driving tangible outcomes
Structured thinker who can turn ambiguous situations into a clear plan and next steps
High agency: you find the work that needs doing and do it without being asked
Enthusiasm for AI: you're excited to use tools like Claude to 10x your output
Strong communicator who can engage equally well with a government program director and an engineering team
Based in or willing to relocate to NYC for in-office work
About Concourse
Concourse is the fastest-growing govtech, providing software to more than 100 state and local governments across the U.S.
Government calls what we do "IT modernization." We call it a trillion-dollar opportunity to overhaul how government works. Public services are broken not because of bureaucracy but instead because they run on antiquated, user-unfriendly software from legacy vendors.
Some examples: Concourse is powering the legislative management system for one of America's largest cities, a state's entire online bail payment system, and a case-management platform for mental-health response teams.
We are an AI-native company. Our org structure and staffing model are radically different from those of legacy tech companies: we have a flat team of superstar generalists who both own client relationships and manage fleets of long-horizon AI agents.
Our team works together in our Flatiron office five days a week.