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Service Team Lead: Lead IT Support & Mentorship
Epic-ITWestern Australia🇦🇺AustraliaPosted 15 Jul 2026
Quick Overview
Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior
Job Description
Epic IT in Perth is seeking a Service Team Lead / Manager to head our BAU service operations. You will mentor the Level 1 engineers, ensure 15-minute response and 2-hour resolution targets, and drive client satisfaction.
You'll champion ISO27001 and ITIL-aligned workflows, coordinate rostering, and steer offshore team members. This leadership role rewards proactive problem-solving and calm, professional client handling.
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