2nd Line Support Engineer

2nd Line Support Engineer 6956 Location: Stroud, Gloucestershire<br />Hours: Full Time, Monday to Friday, 9:00am - 5:00pm | Permanent<br />Salary: Up to £35,000 per annum<br />MUST HAVE A FULL UK DRIVING LICENCE Our client is looking for a proactive and customer-focused 2nd Line Support Engineer to join their IT team. This is a varied role providing technical support across desktop, mobile, networking and cloud technologies whilst delivering a high level of service to users across the business. Key Responsibilities of a 2nd Line Support Engineer:

• Provide 2nd line technical support for hardware, software and end users
• Support Windows and MacOS devices across the business
• Provide support for iOS devices and mobile technologies
• Administer and support Microsoft 365 and Microsoft Entra ID (Azure AD)
• Support file sharing applications and cloud-based technologies
• Troubleshoot printers, scanners and other peripheral devices
• Manage incidents, service requests and changes through the IT service desk
• Support Meraki wireless infrastructure and Cisco AnyConnect VPN
• Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV
• Support VIP users, ensuring a high level of customer service at all times
• Work closely with colleagues to resolve technical issues and support ongoing IT projects Key Skills of a 2nd Line Support Engineer:
• Previous experience within a 2nd Line Support, IT Support or Service Desk role
• Strong knowledge of Microsoft 365
• Experience supporting Windows and MacOS environments
• Knowledge of Microsoft Entra ID (Azure AD)
• Experience using IT service desk or ticketing systems
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to manage multiple tasks and prioritise workload effectively
• Proactive and adaptable approach to work
• Knowledge of networking fundamentals
• Full UK driving licence To be considered for this role, please email contact Katie Tyrrell at First Base Employment