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Full time
Technology
CCaaS Support Engineer - 24/7 On Call & IVR Routing
ConvergysMelbourne, Victoria🇦🇺AustraliaPosted 9 Aug 2026
Quick Overview
Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior
Job Description
Concentrix is seeking a CCaaS Support Engineer in Melbourne to deliver Level 1 and Level 2 support for CCaaS platforms such as Amazon Connect and Genesys Cloud. You will configure IVR and routing, triage incidents, monitor systems, and collaborate with cross-functional teams.
The role may involve on call duties to support 24x7 operations. The ideal candidate has 2+ years in technical support for contact center tech, strong communication, and familiarity with ITIL processes.
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