Director IT Operations

Director IT Operations:
On behalf of our IT client, Procom is searching for a Director IT Operations for a permanent role. This position is remote but preferably in larger markets such as Chicago, Charlotte, or Atlanta.

Director IT Operations - Job Description:
The Director of IT Operations is a newly created leadership position responsible for ensuring the reliable, resilient, secure, and consistent delivery of technology services across the division. This role will focus on establishing clear accountability, improving resilience, and aligning divisional technology services with business objectives and enterprise standards.

Director IT Operations - Responsibilities:
Lead technology service delivery and infrastructure operations
Oversee network infrastructure, communications, and end-user technologies
Manage divisional cybersecurity operations and Microsoft 365 operations
Develop and implement business continuity and disaster recovery plans
Ensure operational documentation and knowledge transfer
Use operational metrics for continual improvement and manage vendor performance
Develop leadership and succession planning within the operational teams
Partner with Group IT and other cross-functional teams

Director IT Operations - Mandatory Skills:
Progressive leadership experience in enterprise IT Operations
Strong understanding of infrastructure, cloud, networking, and endpoint services
Experience improving service delivery and operational reliability
Expertise in business continuity and disaster recovery
Experience leading major incidents and service-restoration efforts
Strong executive and stakeholder communication skills
Ability to work effectively within a federated or matrixed organization

Director IT Operations - Nice-to-Have Skills:
Experience with Microsoft Azure, Intune, and Cisco/Meraki technologies
ITIL certification or practical service-management experience
Experience with enterprise monitoring and lifecycle management
Experience partnering with ERP and Enterprise Applications teams
Experience managing operational budgets and strategic vendors

Director IT Operations - Assignment Length:
This is a permanent position.

Director IT Operations - Start Date:
ASAP

Director IT Operations - Assignment Location:
Remote, with preference for candidates in larger markets such as Chicago, Charlotte, or Atlanta. Regular travel for in-person collaboration is required.