Business Analyst

Job: Business Analyst

Location: Raleigh, NC ( Hybrid)

Business Analyst is expected to participate throughout the Software Development Life Cycle (SDLC) and responsibilities include but are not limited to:

• Lead Fit/Gap and JAD sessions that map requirements to standard features and functions
• Conduct business, operational, financial and comparative analysis used to recommend an effective implementation approach.
• Execute data queries to support reporting, analysis, data validation, troubleshooting, and testing
• Identify and document business process, issues, value levers, metrics, and capabilities
• Develop functional and technical design specifications, process flows, and system documentation to ensure solutions meet business requirements, program objectives, and established standards.
• Refine User Stories and establish acceptance criteria identified for features
• Support system testing activities, like developing test scenarios, participating in User Acceptance Testing (UAT), and defect tracking
• Collaborate with business and technical teams to identify training needs and support user readiness for new or enhanced system functionality, business processes, and operational procedures
• Participate in implementation activities supporting the successful delivery of system enhancements and operational improvements.
• Provide end-user support by assisting with production support activities, responding to user questions, and helping resolve system related issues.

Required Skills:

• Strong Knowledge of the Software Development Life Cycle (SDLC), including Agile Methodologies
• Knowledge of federal and state regulations related to Medicaid and other human services programs.
• Experience analyzing and creating user stories, process flows, use cases, mapping, and business requirements documentation.
• Proficiency with business analysis and project management tools (e.g: JIRA, Confluence, Visio, Microsoft Office Suite).
• Experience facilitating requirements gathering and Joint Application Design (JAD) sessions with Stakeholders, business and technical teams.
• Experience with requirements traceability, testing support, and user acceptance testing (UAT).

Preferred Qualifications:

• Experience designing intuitive, user-centric UI/UX solutions
• Proficiency with SQL for querying and validating data
• Experience with Large Language Models (LLMs), including generative AI use cases