Equipment Finance Customer Service Representative

Ameris Bank
is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity.

At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

Responsible for providing prompt, efficient, accurate and professional service to customers with a focus on customer retention and satisfaction.

Essential Functions, Duties, and Responsibilities

· Handles all customer communications in a friendly, professional, and timely manner.
· Handles a large volume of incoming calls (some outbound), emails, and written correspondence to all web requests.
· Collects delinquent payments.
· Coordinates inter-departmental responsibilities to ensure a timely customer service response.
· Processes billing and insurance inquiries, customer complaints, payoffs, and other tasks as assigned.
· Partners with vendor and sales team in establishing and maintaining a cohesive team atmosphere to best service the customer.

Required Knowledge, Skills and Competencies

· Ability to interact with management on a daily basis.
· Experience and knowledge in customer service and working in call center or customer-support role.
· Strong verbal and written skills.
· Understanding of Microsoft Office (Word, Excel, Outlook)
· Strong active listening and verbal communication skills.
· Proficient in problem solving.
· Ability to multitask and manage time effectively.
· Experience in conflict resolution.

Industry and Work Experience

· 1 or more years of experience in a customer service, call center or collections environment.

Academic

· High school diploma or GED required.

Pay Range: 19.00 - 22.80 - 26.59 USD Hourly
Pay Range:
$19.00 - $26.60

Benefits Available to Employees

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
Medical, Dental and Vision Insurance

Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment

Life Insurance provided at no additional cost to employees

Accidental Death & Dismemberment Coverage

Long-Term Disability Coverage

Paid Sick and Vacation Leave

11 Holidays

Volunteer/Service Day

Employee Stock Purchase Plan

401(k) Retirement Plan

Ameris Bank matches 50% of your first 8% of contributions to the plan

Flexible Spending Accounts

Health Savings Account

Health Reimbursement Arrangement

Supplemental Life & Other Insurance Plans

Identity Theft Protection

Pet Insurance

Legal Insurance

Employee Assistance Program

Employee Advocacy Program

Tickets at Work (Entertainment discounts for Ameris Bank Employees)

AT&T Employee Discount

Wellness Discounts for Medical Premiums and Other Rewards

Employee Referral Incentive

Education Assistance

Employee Resource Groups

Banking Advantages for Employees

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
Free Interest Checking

Free Safe Deposit Box

Free Money Orders, Travelers’ Checks and Cashier Checks

Discount on Mortgage Origination Fee

Free Online Banking and Free Unlimited Online Bill Payment

Employee Banking Perks

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the

Know Your Rights
notice from the Department of Labor.