Technical Production Support Analyst/Testing Onsite Interview in Newark DE

Hello,

Zenosys is looking Technical Production Support Analyst/Testing client Newark, DE If you are available and interested in the below opportunity, please send me updated resume. Thanks

Job Title Technical Production Support Analyst/Testing

Location- Newark, DE Hybrid)

Duration 12+ Months Contracts Highly Chance to Extend

Must List Current City and State in Resume/Submittal. Failure to do so will result in candidates being rejected.

If you are interested, please provide the following details along with the updated resume to speed up the interview process.

Full Legal Name as mentioned in Drivers' license:

Full Malling address:

Willing to relocate to the specified work location:

Currently on a project or when was your last project Ended

Availability for interviews:

Availability to join the project:

Date of Birth (Month/Date):

Visa Status:

Since how long the candidate has been in US

Need Education details with University Name, Location & Passing year in resume.:

LinkedIn address

We are looking for a Technical Support Analyst for a long term opportunity that is hybrid in Newark, DE. The selected candidate will manage the intake, triage, and resolution of production issues while contributing to incident management and workflow optimization.

What You ll Do

• Receive, log, and validate incoming production support requests, ensuring accuracy and completeness
• Assign tickets to appropriate teams based on issue type, severity, and routing guidelines
• Monitor ticket progress to ensure timely updates, escalations, and resolutions
• Manage incidents throughout their lifecycle, from initial triage to closure
• Communicate effectively with stakeholders and end users during high-impact incidents
• Identify issues requiring backlog creation, enhancement requests, or defect logging
• Participate in user acceptance testing and regression testing activities to validate fixes and ensure smooth deployments
• Collaborate with the Testing Project Manager to align production issues with the appropriate release management processes
• Document recurring issues, root cause findings, and workarounds.
• Maintain an up-to-date and accessible Production Support Knowledge Base
• Review incidents for patterns and escalate recurring issues for further analysis
• Ensure all ticket-handling processes comply with SLA expectations and established procedures
• Partner with PM, BA, and Operations teams to clarify production issues and assist with validation tasks

What You'll Need
Required

• Proven experience in incident management, production support, or related fields
• Strong analytical, problem-solving, and communication skills
• Familiarity with UAT and regression testing best practices

Preferred:

• Experience with incident management tools and workflows

Physical Demands

If interested Please send me your resume at

Thanks,
HemendraKalal,
Ph: (O)
Sr. Technical Recruiter,
Fax:
Zenosys Consulting,
Web: