Staff Machine Learning Engineer: AI Agent Systems
Why This Role Stands Out
Advance your AI expertise by building innovative agent systems at Zendesk, a renowned leader in customer service technology. You'll thrive in this hybrid role if you're a mid-senior ML Engineer eager to shape the future of AI-powered agent behavior and contribute to a scalable, impactful platform. Embrace this exciting opportunity to grow your skills and make a significant impact!
Quick Overview
Job Description
Zendesk is building a Custom Agent Service that manages the complete agent lifecycle from configuration to execution. The role focuses on the planning loop, tool dispatch, memory integration, and error recovery to enable fast, reliable agent behavior across thousands of accounts.
You will work on knowledge retrieval pipelines, connectors, and production instrumentation for model training, while aligning with security review items as the platform scales.
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