Software Engineering Manager

Key Responsibilities:

Technology Leadership:
Manage and support enterprise payment applications and integrations.
Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock. Participate in leadership escalation and on-call rotations to support major incidents, critical production events, and operational continuity.
Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs.
Oversee application releases, change management, production implementations, and disaster recovery testing.
Establish monitoring, observability, and proactive issue detection capabilities.
Develop automation solutions to improve operational efficiency and reduce manual intervention.
Ensure compliance with enterprise architecture, security, audit, and regulatory requirements.

Stakeholder Management:
Act as primary liaison between business stakeholders, payment operations, vendors, and technology teams.
Communicate application health, risks, incidents, and strategic initiatives to senior leadership.
Collaborate with external payment networks, vendors, and clearing organizations.

Required Technical Skills:
Core Technologies
Java / J2EE
UNIX / Linux
Oracle SQL and DB2
IBM MQ
NDM / Connect:Direct
Web Services (SOAP/REST APIs)
CA7 Scheduling
Elastic Search
OBIEE / Oracle Analytics Server (OAS)

Modern Payment Platform Technologies:
Java-based microservices
OpenShift Container Platform (OCP)
MongoDB
Kafka
IBM MQ

Monitoring and Operational Support:
Application monitoring and alerting tools
Log analysis and observability platforms
Performance tuning and capacity planning
Incident, problem, and change management processes

Preferred Experience:
Vendor Products
Strong preference for candidates with hands-on experience supporting one or more of the following:
Finastra Global PAYplus (GPP)
IBM Financial Transaction Manager (FTM)
IBM Integration Bus (IIB) / App Connect Enterprise (ACE)

Leadership Expectations
Lead geographically distributed support and engineering teams.
Drive operational excellence and service reliability.
Mentor team members and develop payment-domain expertise.
Manage vendor relationships and technology roadmaps.
Handle executive communication during critical incidents and major initiatives.
Champion automation, modernization, and continuous improvement initiatives.