ServiceNow SPM Technical Consultant

Role- ServiceNow SPM Technical Consultant

Location :- Remote, USA

Contract

ServiceNow SPM Technical Consultant JD:

• Mandatory requirement to have active CSA & CIS Certification

• CAD, CIS – SPM, CIS – APM

Experience Required:

4–10 Years (Minimum 3+ years in ServiceNow developed and SPM solutions)

Key Responsibilities:

• Design and develop ServiceNow SPM solutions based on business and functional requirements.

• Configure and customize SPM modules, including: 

o    Demand Management
o    Project Portfolio Management (PPM)
o    Resource Management
o    Agile Development (Scrum / SAFe)
o    Investment Planning / Financial Management

• Develop and maintain: 

o    Business Rules, Client Scripts, UI Policies
o    Script Includes, Scheduled Jobs
o    Flow Designer / Workflows

• Build and optimize dashboards, reports, and performance analytics for portfolio tracking.

• Implement automation and approval workflows related to project lifecycle and demand intake.

• Develop integration using REST/SOAP APIs and Integration Hub.

• Collaborate with functional consultants, product owners, and stakeholders to deliver solutions.

• Support end-to-end SDLC lifecycle including design, development, testing, and deployment.

• Participate in Agile/Scrum ceremonies and sprint activities.

• Perform unit testing, debugging, and performance optimization.

• Ensure compliance with ServiceNow best practices, coding standards, and governance.

• Maintain technical documentation and knowledge assets.

Required Skills & Qualifications:

• Strong hands-on experience in ServiceNow platform development.

• Expertise in JavaScript, Glide APIs, and ServiceNow scripting.

• Experience implementing SPM/PPM modules in ServiceNow.

• Good understanding of project lifecycle, portfolio management, and agile methodologies.

• Experience with Flow Designer, Integration-Hub, and automation frameworks.

• Strong knowledge of REST/SOAP integrations and MID Server.

• Understanding of ITIL and enterprise service management concepts.

• Strong analytical, troubleshooting, and problem-solving skills.

• Ability to work in client-facing and global delivery environments.

Preferred Qualifications:

• ServiceNow Certifications: 

o    CSA (Certified System Administrator)
o    CAD (Certified Application Developer)
o    CIS-SPM (preferred)

• Experience with: 

o    Performance Analytics
o    Advanced dashboards and reporting
o    UI Builder / Service Portal

• Exposure to ITBM (legacy) to SPM migration projects.