Account Director

Account Director | Cramlington, United Kingdom | Hybrid We're hiring for a leading global customer experience management company, recognised for its innovative solutions and commitment to client success. This organisation is seeking a driven professional to lead key client relationships and drive strategic growth. If you're passionate about client services and excel in a dynamic environment, this is an excellent opportunity. The Role • Serve as the senior day-to-day client contact, fostering strong relationships. • Drive client satisfaction and ensure contractual commitments are met. • Oversee financial forecasting, budget tracking, and margin performance. • Identify and develop new business opportunities within existing accounts. • Ensure clear communication and collaboration between clients and internal operations. • Lead continuous improvement initiatives in partnership with relevant teams. What You'll Need • Proven experience in client services, account management, operations, or outsourcing. • Demonstrated success in managing client expectations and driving performance improvements. • Experience with financial forecasting, invoicing, and budget management. • Strong understanding of contact centre metrics and pricing structures. • Excellent interpersonal, negotiation, and communication skills. • Ability to build trust and rapport with clients and colleagues. What's On Offer • Opportunity to manage and grow significant client accounts. • Influence and partnership with cross-functional teams. • Engage in continuous improvement and strategic development. • A role within a globally recognised industry leader. Apply via Haystack today!