Customer Success Manager

About the Role

As the first Customer Success Manager, you'll own the full customer journey — from onboarding through expansion — ensuring every customer gets measurable value from an AI-powered platform that automates quoting and order processing for distributors and manufacturers. You'll work directly alongside the CPO, sales, and engineering teams, making this a high-visibility role that shapes both product direction and company growth.

What You'll Do

• Own the end-to-end customer lifecycle from sales handoff through onboarding, adoption, and expansion.

• Serve as the primary point of contact and trusted partner for customers, driving long-term satisfaction and retention.

• Lead onboarding and implementation processes to ensure fast time-to-value and sustained engagement.

• Run workshops and training sessions to accelerate product adoption and share best practices.

• Translate customer feedback into actionable insights that directly influence the product roadmap.

• Help customers identify and realise measurable savings and efficiency gains, including support during key negotiations.

• Manage accounts to drive retention, upsell opportunities, and long-term strategic partnerships.

• Collaborate cross-functionally with product, sales, and engineering teams to ensure customer needs shape development priorities.

What We're Looking For

• 1+ years of experience in customer success, account management, or client relationship management in a SaaS or B2B environment.

• Demonstrated ability to deliver customer onboarding, training sessions, and workshops that drive product adoption.

• Confident communicator who can engage and build trust with C-level stakeholders.

• Strong analytical and problem-solving skills with the ability to present complex topics clearly.

• Experience working cross-functionally with product, sales, and engineering teams.

• Proactive, empathetic, and motivated to grow with an early-stage startup.

• Native-level German and fluent English — both are essential for this role.

• Willingness to travel occasionally to customer sites.

• Background in construction, supply chain, or trades is a strong plus.

Location

This is a fully on-site role based in Munich, Bavaria, Germany. Five days a week in-office, with occasional customer travel. Visa sponsorship is not available.