Event Support Engineer

Role: Event Support Engineer

Location: Warren, NJ United States, Local to NJ only locals.

Position Summary

Everest is seeking a highly skilled Event Support Specialist & Executive Support Engineer to deliver white-glove technology support for executive leadership, board meetings, conferences, town halls, and corporate events. This role is responsible for executive technology services, meeting room readiness, audio-visual operations, conferencing solutions, and live event support across Everest locations. The ideal candidate combines strong technical expertise with exceptional customer service skills and professionalism when supporting senior leadership and high-visibility events.

Key Responsibilities

Executive & VIP Support

• .Provide white-glove technical support for executives, board members, and VIP stakeholders.
• Serve as the primary technology contact for executive meetings, boardrooms, leadership events, and executive conference rooms.
• Deliver rapid-response support for laptops, mobile devices, peripherals, Microsoft 365 applications, collaboration tools, and conferencing technologies.
• Maintain executive technology readiness through proactive monitoring, testing, and issue prevention.
• Support executive presentations, video conferences, webcasts, and hybrid meetings.
• Handle sensitive and confidential information with the highest level of discretion and professionalism.
• Event & Meeting Technology Support Provide on-site and remote support for corporate meetings, conferences, town halls, training sessions, and special events.
• Plan, set up, test, operate, and dismantle audio-visual equipment including displays, projectors, video walls, microphones, speakers, cameras, and conferencing systems.
• Ensure all meeting technologies are fully operational prior to event start times.
• Support meeting platforms including Microsoft Teams, Teams Rooms, Zoom, Webex, and related collaboration technologies.
• Provide real-time troubleshooting during live events to minimize disruptions and ensure a seamless user experience.
• Support event recording, streaming, webcast production, and post-event media management.

Collaboration & Service Management

• Coordinate with IT, Infrastructure, Facilities, Security, Event Planning teams, and third-party vendors to support business and executive events.
• Manage and maintain AV equipment inventory, conference room technology, and associated assets.
• Create and maintain operational procedures, executive support playbooks, and meeting readiness checklists.
• Recommend technology improvements, upgrades, and best practices to enhance the executive and event support experience.
• Provide user training and guidance on meeting room technologies and collaboration platforms.

Required Qualifications

• 5+ years of experience in Executive Support, Event Support, AV Support, or End User Services in a corporate environment.
• Proven experience supporting senior executives, leadership teams, and VIP stakeholders.
• Strong expertise with Microsoft Teams, Teams Rooms, Zoom, Webex, and other enterprise collaboration platforms.
• Hands-on experience with audio-visual and conferencing technologies, including microphones, cameras, mixers, switchers, digital signage, and display systems.
• Strong knowledge of Windows devices, Microsoft 365, mobile devices, docking stations, printers, and workplace technologies.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Exceptional customer service, communication, and stakeholder management abilities.
• Ability to work effectively under pressure in high-visibility environments.
• Demonstrated ability to manage multiple concurrent meetings, events, and executive support requests.
• Proven experience handling confidential and sensitive business information.
• Ability to lift and transport equipment up to 50 lbs.

Preferred Qualifications

• Experience supporting C-Suite executives, board meetings, and executive briefing centers.
• Microsoft Teams Rooms, Zoom Rooms, Cisco Collaboration, Crestron, or AVIXA certifications.
• ITIL Foundation certification.
• Experience supporting hybrid events, live streaming, and webcast production.
• Familiarity with ServiceNow or other IT Service Management platforms.
• Experience managing enterprise conference room technologies and executive collaboration spaces.