Pharmacy Liaison

Join our team as a day shift, full-time, Retail Pharmacy Liason at INTEGRIS Health in Oklahoma City, OK.

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.

RESPONSIBILITIES:

The Pharmacy Liaison serves as an onsite resource within assigned clinics and care areas to facilitate prescription processing, medication access support, patient enrollment, and pharmacy benefit coordination for the INTEGRIS Retail Pharmacy. This role works directly with patients, providers, Medication Management Clinic pharmacists, and clinic staff to improve medication access, enhance patient experience, and increase prescription capture and retention within the retail pharmacy program.

The Pharmacy Liaison provides support for prescription-related needs by conducting benefit investigations, running test claims, identifying financial assistance opportunities, coordinating prior authorizations, and resolving medication access barriers. This position functions as a key patient advocate and operational partner focused on improving medication adherence, continuity of care, operational efficiency, and overall program growth.

Essential Functions and Responsibilities:

• Serves as an onsite pharmacy resource within assigned clinics by working directly with providers, clinic staff, Medication Management Clinic pharmacists, nursing teams, and patients to facilitate medication access, prescription coordination, and continuity of care.

• Develops and maintains collaborative relationships with physicians, clinic staff, pharmacists, care managers, and referral sources to maximize patient enrollment, prescription capture, and retention within the ProMeds Retail Pharmacy program.

• Conducts pharmacy benefit investigations, test claims, insurance verification, co-pay reviews, and prior authorization coordination to identify coverage requirements and minimize delays in therapy initiation.

• Works closely with the ProMeds team, providers, and clinic staff to troubleshoot medication access barriers, resolve prescription-related issues, and expedite prior authorizations to support timely patient care.

• Meets directly with patients to educate them on pharmacy services, medication costs, insurance benefits, formulary requirements, medication access processes, and available financial assistance resources.

• Serves as a primary patient advocate by assisting patients in navigating medication access barriers, resolving insurance and affordability concerns, and coordinating timely prescription fulfillment.

• Assists patients in securing financial assistance through manufacturer assistance programs, co-pay assistance, foundation support, charity care programs, payment arrangements, and other medication affordability resources.

• Proactively identifies and resolves issues impacting medication access, including insurance denials, prior authorization delays, formulary exclusions, coverage lapses, and high out-of-pocket costs.

• Promotes the ProMeds Retail Pharmacy program through provider engagement, clinic rounding, patient education initiatives, departmental presentations, and other relationship-building and program growth activities.

• Maintains accurate and timely documentation within applicable systems while partnering with pharmacy leadership, business operations, and clinic teams to support workflow optimization, process improvement initiatives, patient onboarding and retention efforts, and overall program performance and growth.

• Work is performed in clinic, pharmacy, and office environments with frequent direct patient interaction.

• Position requires routine movement throughout assigned clinic locations and interaction with patients, providers, and healthcare staff

REQUIRED QUALIFICATIONS:

EDUCATION:

• Minimum of 6 years of pharmacy, pharmacy liaison, medication access, specialty pharmacy, retail pharmacy, ambulatory clinic, or healthcare-related experience required.
  

SKILLS:

• Strong analytical, problem-solving, organizational, and critical thinking skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong customer service, relationship-building, and communication skills with the ability to effectively interact with patients, providers, payers, pharmacists, and internal stakeholders.
• Strong computer proficiency, including Microsoft Office applications and pharmacy or healthcare information systems.

PREFERRED QUALIFICATIONS:

EXPERIENCE:

• Experience with pharmacy benefit investigations, prior authorizations, appeals, medication assistance programs, and insurance verification strongly preferred.
• Knowledge of CoverMyMeds, CRx, foundation assistance programs, Medicare Part B and Part D plans, Low Income Subsidy (LIS) enrollment processes, medication therapies, and disease states preferred.
• Experience working within clinic settings and collaborating directly with providers, pharmacists, nursing staff, and patients preferred.
• EPIC experience and knowledge of pharmacy workflows, prescription processing, and reimbursement practices preferred.

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.