L3 Production Support Lead / Engineer

Role : L3 Production Support Lead / Engineer

Location : Remote

Type : Contract

Must have skills- Provide L3 production support for Guiding Care integration workflows or any other related healthcare applications

Experience:

• Extensive experience in development related to healthcare management systems

• Experience in .NET (C#, ASP.NET, SQL Server) and Guiding Care

• Experience with claims processing, benefits management, and provider network management in the healthcare space.

• Strong familiarity with databases and writing complex SQL queries.

• Experience in system integrations, including REST APIs.

• Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage)

Technical Skills:

• Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP).

• Experience with web services.

• Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.

• US healthcare is mandatory.

• Usage of AI in Application Support

 

Must haves:

Production Support

.Net & MS tech stack

Strong Comm. Skills - should be able to lead

Provide L3 production support for Guiding Care integration workflows or any other related healthcare applications

• Debug API calls, middleware logs, and SQL data issues

• Conduct root cause analysis and apply minor bug fixes/patches in C#/.NET

• Develop automation scripts for configuration validation and regression testing

• Monitor integration endpoint performance and resolve bottlenecks

• Maintain knowledge base for recurring issues and solutions

• Participate in on-call rotation (24x7 model, flexible shifts)

Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.