Supply Chain Analyst IV - 100% Remote (PST Hours) | *"Fulltime Position**

Role: Supply Chain Analyst IV

Location: Remote; PST preferred

Term: Fultime 

We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.

 

Responsibilities:

• Processing RMAs and analyzing driving factors for returns

• Partnering with service centers to resolve return-related issues

• Resolving discrepancies via Jira cases with service centers

• Validating returns and ensuring data accuracy

• Filing disputes for all retail customers through their portals and processes

• Identifying opportunities for process automation and efficiency improvements

• Leveraging AI tools to streamline returns workflows and reporting

 

Required Qualifications:

• 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus).

• Bachelor's degree in applicable field that aligns with a supply chain analyst

• Experience using ERP systems, ideally Oracle

• Background in consumer electronics retail operations

• Strong analytical skills with ability to identify root causes of returns • Experience with process automation and workflow optimization

• Familiarity with AI-powered productivity tools • Proficiency in Jira or similar case management systems

• Retail compliance and dispute resolution