RN Manager, Business Development & Admissions – Home Care & Hospice

Manager of Business Development and Admissions, Care Access Center - (CAC)

Reports to: Executive Director of Atlantic Visiting Nurse

Duties & Responsibilities:

1. Creates a working environment that promotes positive employee engagement, adherence to company policies, effective communication, collaboration, innovation, optimal productivity and continuous learning.

2. Referral Services:

   • Directs department operations on a continuous basis and advises management on operational and functional improvement opportunities

   • Oversees management of Referral Services to ensure: a) excellent customer service is delivered: b) referrals are processed in a timely manner, efficient & accurate manner; c) the intake process is in compliance with all policies and regulations

   • Supervises and provides consistent support to Assistant Managers, Home Care and Hospice Liaisons, Intake Coordinators, Business Development Nurses, and Unit Associates ensuring that performance goals are met

   • Ensures that referral growth meets agency and budgetary goals

   • Ensures referral processes are aligned with Atlantic Health procedures and policies.

   • Analyzes and reports referral data to Executive Director.

3. Business Development:

• Oversees activities of the Home Care and Hospice Liaisons, Intake Coordinators and Business Development Nurses, to grow our Home Care and Hospice referral base
• Develops strategic partnerships to increase growth and business opportunities with appropriate organizations
• Collaborates with Corporate Business Development Directors to increase AHCH exposure
• Develops relationships with new community facilities acting as a resource in building a partnership with AHS
• Communicates effectively as an AHS advocate to members of the community and promotes organization to the public.

4. System Involvement:

• Collaborates with System Case Management leaders in all five system hospitals, ACO and TOC leaders, and other post-acute providers to provide seamless transition of care

• Participates on system wide committees, including stroke bundle, ACO, TOC, and Palliative Care
• Collaborates with Corporate Business Development Directors to increase AHCH exposure.

5. Marketing:

• Develops and implements marketing strategies which will grow AHCH programs and services

• Collaborates in the development and updating of the annual marketing plan

• Collaborates with AHS marketing department to support business development
• Oversees website maintenance and updates
• Ensures development of marketing materials
• Develops and disseminates educational programs and materials to referral sources and providers.

6. General:

• Participates in budget process and ensures budget monitoring processes are in place and addresses variance.
• Works directly with Clinical Team Managers, Manager of Operations & Billing team to ensure timely resolution of issues affecting claim processing such as F2F follow up
• Collaborates with AHS Hospitals, Palliative Care, Hospice Manager and post-acute providers to provide seamless transition of care for Hospice patients
• Participates in Quality Improvement Programs
• Performs other duties as assigned.

Education:

• Bachelors' degree in Nursing
• Current NJ RN License

Relevant Experience:

• 1.5 years experience in Nursing or relevant area
• Management Experience (Homecare & Hospice prefered)
• Business Development and Marketing Experience