IT Field Support Technician

We are looking for a versatile Field Engineer to provide critical IT infrastructure support for a major global aviation leader. This is a high-impact role where you will manage hands-on technical installations, hardware moves, and complex troubleshooting across various environments, including corporate offices, reservation centers, and high-traffic airport terminals.

Core Responsibilities:

• Deployment & IMAC: Manage the installation, movement, adding, and changing (IMAC) IT hardware and infrastructure.
• Technical Troubleshooting: Diagnose and resolve complex software and hardware errors that standard procedures cannot fix.
• On-Site Support: Provide rapid-response technical assistance during field visits and dispatches.
• Documentation: Create detailed service reports, document workaround procedures, and maintain accurate records of technical solutions.
• Client Relations: Build and maintain positive professional relationships with internal end-users and customers.

Required Qualifications:

• Technical Proficiency: Proven experience in IT field engineering or operational support.
• Analytical Skills: Ability to collect and analyze performance data to provide proactive technical assistance.
• Physical Requirements: Must be comfortable working in a dynamic environment, including the ability to use a ladder for hardware access.
• Regulatory Compliance: Ability to obtain a SIDA (Security Identification Display Area) badge for secure airport access.
• Mobility: Willingness to travel up to 20% as required for site support.

Preferred Skills:

• Previous experience in aviation, logistics, or large-scale campus environments.

Strong ability to tie complex workflows to a strict operational schedule. Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)

AllSTEM Representative Contact Info

Account Executive:

Perry

Branch Phone:



Location:

Houston, TX