Hiring: Site Reliability Engineer- Application support || Charlotte, NC (Onsite)

Job Title: Site Reliability Engineer (SRE) Application Support

Location: Charlotte, NC (Onsite)

Job Description:

We are looking for an experienced Site Reliability Engineer (SRE) with strong Application Support expertise to support and enhance the reliability, stability, and performance of enterprise applications and platforms. The ideal candidate will bridge the gap between application support and reliability engineering by driving operational excellence, automation, and system resilience.

Key Responsibilities:

• Provide L2/L3 application support for enterprise applications in production and non-production environments.
• Monitor application health, system availability, and performance using observability and monitoring tools.
• Troubleshoot and resolve application, middleware, and infrastructure-related issues within SLA timelines.
• Collaborate with Development, DevOps, Cloud, and Infrastructure teams for deployments, releases, and platform improvements.
• Perform root cause analysis (RCA) and implement permanent fixes for recurring application issues.
• Automate operational tasks, monitoring, and incident response processes.
• Support CI/CD pipelines and deployment activities across environments.
• Maintain operational documentation, runbooks, and support procedures.
• Participate in incident management, change management, and on-call support rotations.
• Continuously improve system reliability, scalability, and operational efficiency.

Required Skills:

• 5+ years of experience in Site Reliability Engineering and Application Support roles.
• Strong experience supporting enterprise applications in distributed environments.
• Hands-on experience with Linux/Unix systems and troubleshooting.
• Experience with monitoring and observability tools such as Splunk, Dynatrace, Grafana, AppDynamics, ELK, or Prometheus.
• Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Experience with scripting/automation using Python, Shell, or PowerShell.
• Familiarity with CI/CD tools such as Jenkins, GitLab CI/CD, or Azure DevOps.
• Understanding of APIs, middleware, databases, and application integration troubleshooting.
• Strong analytical, problem-solving, and communication skills.