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BSA with Nice CXOne

TechSpace Solutions Inc.Plano, TX🇺🇸United StatesPosted 5 Aug 2026

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Job Title: BSA with Nice CXOne

Location: Plano, Texas (Day1 onsite)

Duration:12+Months

  • General understanding of contact center workflow and IVR applications
  • Knowledge of Nice CXOne applications like Central, CX softphone, salesforce agents, CXOne reporting and dashboard and Omnichannel routing
  • IVR call flow experience.
  • Experience in working on projects with IVR call flow modifications to promote self-service.
  • Hands on experience on REST API.
  • Experience on JIRA

Skills

Salesforce
Jira
REST

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