Visual Support Engineer

Job Title: Audio/Visual Support Engineer

Location & Work Model: Hopkinsville, KY - Onsite 100%

Client/Organization: TCS

Duration / Start-End Dates: 8/8/2026 - 2/8/2027

Bill Rate: $40 per hour

Experience Requirements: 5-7+ years experience

About the Role:

We are seeking an Audio/Visual Support Engineer to provide white-glove onsite support for Audio/Video solutions at conference rooms for larger events, meetings, and webinars. The role requires physical presence at customer locations to perform installation, configuration, troubleshooting, and maintenance of A/V devices, conference room equipment, Windows devices, and Teams/Zoom conferencing solutions. This position involves end-to-end event support, including room preparation, connectivity management, and real-time troubleshooting to ensure seamless meeting experiences.

Key Responsibilities:

Provide white glove support onsite for Audio/Video solution at conference rooms for larger events, meetings, and webinars.

Performing tasks that require physical presence at a Customer Locations.

Performing installation, Configuration and troubleshooting of Audio/Video devices, Conference rooms devices, Windows devices, and Teams/Zoom conferencing solutions.

Performing connectivity management tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams and supporting remain to support whole meeting or event durations.

Replacing faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards.

Performing basic troubleshooting steps such as power cycling Devices or checking physical connections.

Performing physical maintenance tasks such as rack and stack operations, Equipment labeling.

Handling the installation, replacement, or removal of Equipment Components.

Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.

Maintaining an inventory of Equipment, tracking serial numbers, and managing spare parts.

Performing on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices.

Perform asset management.

Perform Audio/Video testing on conference rooms and prep the rooms 1 hour before the events or meetings.

Required Skills:

Crestron Audio/Video device setup & Support

Teams conferencing setup

Conference room support

Zoom setup & Support

Desktop Management - Infrastructure Services (IS)

Audio/Video device installation, Configuration and troubleshooting

Conference room devices support

Windows devices support

Connectivity management (connecting, hard reset, soft reset)

Providing remote access to Level 2 teams

Equipment replacement (hard drives, power supplies, network cards)

Power cycling Devices and checking physical connections

Rack and stack operations

Equipment labeling

Installation, replacement, or removal of Equipment Components

Network cables, fiber optic connections and communication links testing

Inventory management, tracking serial numbers, managing spare parts

On-site troubleshooting (verifying power, network Connectivity, checking indicator lights, physically inspecting Devices)

Asset management

Audio/Video testing on conference rooms

Preferred Skills:

Strong knowledge in ITIL process

Strong communication

Good understanding of Audio/Video technologies

Good understanding of VIP support for conference rooms setup

Good experience with End user and Deskside support

Crestron Audio/Video device setup & Support

Certifications:

ITIL Certification