Senior Services Consultant

Overview

We are seeking our new Senior Services Consultant III to join the Axway team!

Axway is currently seeking a Cloud MFT Operations Engineer with a high level of technical expertise in industry-leading MFT solution design and architecture for SaaS implementations deployed on AWS or Azure. They will have a proven track record of helping organizations to implement and operate mission-critical production systems. Quality customer support and service delivery will be a top priority for this role.

Location: Sydney, Australia

Hybrid: 2 Days Onsite per Week

Responsibilities

• Act as operations consultant for Classic and Kubernetes-based application platforms, leading complex incident resolution and technical escalations.
• Provide guidance on operating, scaling, and optimizing containerized applications in managed cloud environments.
• Design, review, and support Kubernetes architectures, including clusters, namespaces, RBAC, ingress, networking, and storage.
• Lead application and platform upgrades, ensuring stability and minimal service disruption.
• Drive root cause analysis (RCA) and recommend long-term corrective and preventive actions.
• Perform capacity planning, autoscaling, and cost optimization for Classic and Kubernetes workloads.
• Plan and execute Disaster Recovery (DR) strategies, testing, and maintenance activities.
• Mentor L1/L2 engineers and help define operational standards, runbooks, and best practices.
• Collaborate closely with customers and internal teams on architecture decisions, implementations, and continuous improvements.
• Participate in on-call and after-hours support as required.

Qualifications

• 5+ years of Experience working on MFT solution (Solution Design/ implementation/ administration/ operations/ monitoring)
• Proficiency in Linux/Unix and Databases (Oracle/MySQL/PostgreSQL) is a must
• Experience in working with Product APIs and using them for creating automation.
• Good understanding of Networking and Communication protocols (FTP, SFTP, AS2, HTTPS)
• Experience in working with Ticketing tools like Salesforce, Service Now, and Jira is preferred
• Strong hands on experience operating Kubernetes-based applications in production.
• Solid expertise with container technologies (Docker) and cloud platforms (AWS and/or Azure).
• Proven L3-level experience in application operations, production support, and incident management.
• Strong troubleshooting, analytical, and root cause analysis skills.
• Excellent communication skills with the ability to engage directly with customers in a consultative role.

Education: Bachelor's or master's degree in CS/CE or equivalent

We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.