Senior Experience Designer

Senior Experience Designer

Concentrix Catalyst is looking for a Senior Experience Designer who can turn complex customer and business problems into clear, useful and well crafted experiences. This is a broad, hands on role across discovery, research, experience strategy, interaction design, user interface design, prototyping and delivery. You will work as both a senior designer and a trusted consultant. You will help clients frame the right problem, make practical trade offs and connect design decisions to customer and business outcomes. You will take ownership from early thinking through to delivery. You will also help raise the standard of the wider practice through critique, coaching, shared methods and strong day to day judgement.

We have teams in Melbourne, Sydney and Brisbane, supported by a global design community.

AI is now part of everyday design practice. We expect senior designers to use it confidently, responsibly and with purpose. The program includes learning on AI, focusing on research synthesis, exploration, content, critique, prototyping and production. AI supports speed and volume but does not replace customer understanding, critical thinking, taste, craft or accountability. We expect designers to explain where AI adds value, where it creates risk and when a non AI approach is better. You should be able to write clear prompts, build repeatable workflows, review outputs for quality, accuracy, bias, privacy and suitability, and understand responsible AI use.

What you will do

• Lead experience design work from discovery through to detailed design and delivery.
• Frame complex customer, business and technical problems clearly.
• Help clients identify the right problem to solve and the right level of design effort.
• Plan and support research, interviews, usability testing and validation.
• Turn evidence, data and business needs into journeys, flows, concepts, prototypes and detailed designs.
• Design accessible experiences across responsive web, mobile and other digital channels.
• Move confidently between strategy, interaction design, information architecture and visual design.
• Use research, analytics and customer feedback to guide decisions.
• Present work clearly and explain the reasoning behind key choices.
• Facilitate workshops, design reviews and collaborative working sessions.
• Work closely with product managers, engineers, researchers, content designers and stakeholders.
• Make sound trade offs across customer needs, business goals, technical limits, budgets and timelines.
• Contribute to design systems, shared standards and reusable patterns.
• Support other designers through critique, feedback and coaching.
• Use AI tools as part of your day to day design process.
• Contribute to proposals, client conversations and new opportunities.

Required

• At least five years of professional experience in experience design, UX, product design, interaction design or a related field.
• Experience delivering end to end design work in a consultancy, agency or complex product environment.
• Strong human centred design, interaction design and information architecture skills.
• Sound foundation in visual design, including typography, layout, colour, hierarchy and responsive design.
• Experience designing for responsive web, iOS and Android.
• Strong Figma skills, including prototyping, components, libraries and design systems.
• Experience planning or supporting user research and usability testing.
• Working understanding of WCAG and accessible design.
• Experience presenting work, influencing decisions and working with senior stakeholders.
• Experience facilitating workshops and collaborative design sessions.
• Ability to work closely with product, engineering, research, content and business teams.
• Working understanding of HTML, CSS and front end development constraints.
• Experience using AI tools for design, research, content, analysis or prototyping.
• Ability to write and refine prompts with clear context, constraints, examples and expected outcomes.
• Ability to build repeatable AI assisted workflows rather than relying on one off prompts.
• Judgement to review AI outputs for quality, accuracy, bias, privacy and suitability.
• Clear understanding of responsible AI use, including privacy, security and intellectual property.
• Evidence of ongoing learning and experimentation with new tools and methods.

Desirable

• Native mobile design experience.
• Service design or journey mapping experience.
• Experience designing conversational or AI supported experiences.
• Experience using analytics or behavioural data to guide design work.
• Experience mentoring other designers.
• Experience contributing to proposals, pitches or client growth.

About you

• You have a strong portfolio that explains the problem, your role, your process, your decisions and the outcome.
• You move between strategic thinking and detailed design work.
• You take responsibility for outcomes, not just design artefacts.
• You understand how customer needs, business goals, technology and delivery constraints affect the work.
• You are comfortable working through ambiguity and helping others create clarity.
• You can make progress without waiting for perfect information.
• You communicate clearly and can explain design decisions without jargon.
• You understand that seniority includes judgement, influence, ownership and support for others.
• You value craft and quality, while working within real budgets and timelines.
• You are curious about new technology but do not use tools simply because they are new.
• You treat AI as part of the design process, not as a replacement for thinking.
• You question outputs, test assumptions and know when to rely on evidence.
• You seek feedback, continue learning and share what you know.
• You can work independently, but you do not work in isolation.

Health, wellbeing and benefits

Concentrix Catalyst supports health, wellbeing and personal development through an annual allowance for personal learning and development, parental benefits that exceed statutory requirements, wellbeing activities and team initiatives, and access to local and global learning opportunities.

Equal opportunity

Concentrix Catalyst is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, disability or any other protected status. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Location

Australia - Melbourne, 276 Flinders Street, Level 7

Language Requirements

English (native or fluent required)

Time Type

Full time