Omnichannel Operations Project Manager

Educational Qualification*

Experience Range

Tagline/Tech Stack Snapshot - 

Role: Omnichannel Operations Project Manager
Domain: Life Sciences / Commercial Operations / Digital Engagement / Omnichannel Enablement

Role Summary - (To be filled by Practice /DO) 

WinWire is seeking an experienced Operations Project Manager to lead and coordinate initiatives supporting omnichannel engagement capabilities across teams.

Primary (Must have skills)* - To be Screened by TA Team

8 + Years of experience in :
Strong understanding of Omnichannel Engagement strategies within the Life Sciences industry.
Knowledge of customer engagement journeys and channel orchestration.
Understanding of digital campaigns, customer segmentation, targeting, and engagement measurement.
IT or Business Project Management experience.
Proven experience managing cross-functional programs involving business and technology stakeholders.
Experience managing multiple concurrent projects and workstreams.
Strong project planning, governance, and delivery management skills.

Why This Role Matters - New addition (To be filled by Practice /DO)

This is one of the most inportant engagements for our customer.

What You''ll Do/
Job Description of Role* (RNR) - To be Evaluated by Technical Panel (Define it to give more clarity)

Lead end-to-end planning and execution of Omnichannel Operations initiatives.
Define project scope, timelines, milestones, deliverables, and governance structures.
Monitor project progress and ensure successful delivery against agreed objectives.
Coordinate activities across business, operations, technology, analytics, and vendor teams.

Soft skills/other skills - To be Evaluated by Hiring Manager (To define how this will be evaluated)

Communication Skills:
Communicate effectively with internal and customer stakeholders
Communication approach: verbal, emails and instant messages
Interpersonal Skills:
Strong interpersonal skills to build and maintain productive relationships with team members
Provide constructive feedback during code reviews and be open to receiving feedback on your own code.
Problem-Solving and Analytical Thinking:
Capability to troubleshoot and resolve issues efficiently.
Analytical mindset