Senior Manager, Customer Implementation

We're looking for a bold, customer-obsessed leader to own and elevate Freight onboarding and implementation. As Senior Manager - Customer Implementation, you'll lead a specialist team responsible for delivering seamless, consistent, high-quality onboarding from deal won to live operations. This is a high-profile leadership role where you'll partner with Sales, Operations, IT, Finance and Shared Services to deliver well-governed implementations fast, smooth and built to last. You'll also take the lead on key strategic and brand-critical customer implementations, representing TGE in customer forums and executive-level conversations.

What You'll Own

• Lead and develop a high-performing onboarding & implementation team
• Drive end-to-end governance and delivery of customer implementations
• Act as senior escalation point for complex onboarding challenges
• Lead strategic, high-profile customer implementations when it matters most
• Partner across the Parcels business to deliver seamless outcomes
• Improve speed-to-trade, customer satisfaction, and onboarding capability over time

What You'll Bring

• Strong leadership experience in customer service / CX / onboarding environments
• Confidence engaging senior internal and external stakeholders
• A sharp commercial mindset balanced with customer advocacy
• Ability to drive structured delivery, governance and continuous improvement
• Experience in logistics or complex operational environments (desirable)

About Team Global Express

Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia. Connecting people and communities Driving eCommerce Moving Australia & New Zealand With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand. Backed by Allegro Funds, Australia's most awarded and largest transformation and turnaround private equity firm, we're looking to the future and working towards new and exciting ways to put our customers' businesses at the heart of ours.