Head of Organisational Effectiveness

Play a pivotal role in shaping how Heathrow is organised to deliver its strategic ambitions today and in the future. As Head of Organisation Effectiveness, you will lead the development of organisational structures, governance and workforce strategies that enable the business to perform at its best.

Working across the business, you will drive organisation design, organisation effectiveness, strategic workforce planning, establishment management and workforce governance, ensuring our people, capabilities and investments are aligned to business priorities. Using data, insight and external best practice, you will identify opportunities to simplify the organisation, strengthen decision-making and enhance organisational health.

You will also build and embed the frameworks, standards and governance that support effective organisation and workforce decisions, partnering closely with senior leaders and People Business Partners to ensure sustainable, well-governed outcomes that deliver long-term value for Heathrow.

• Lead enterprise-wide organisation design governance and operating model principles  ensuring structures, accountabilities and workforce design enable Heathrow's strategic objectives and long-term success.
• Drive organisation effectiveness and organisational health, using data, insight and diagnostics to simplify ways of working, strengthen decision-making and improve business performance.
• Lead Heathrow's strategic workforce planning capability, upskilling the business partner team to determine future workforce, skills and capability requirements and translating insight into actionable workforce strategies.
• Own workforce governance and establishment management, providing oversight of headcount, workforce investment and organisational change to ensure alignment with business priorities and approved plans.
• Develop and embed frameworks, standards and governance, enabling leaders and People Business Partners to make effective, evidence-based and sustainable organisation and workforce decisions.
• Build organisational capability and leadership expertise, leading a high-performing Organisation Effectiveness team while championing best practice, innovation and continuous improvement across the People function.

• Strong background in organisation design, effectiveness, or transformation within complex environments.
• Ability to translate strategic goals into practical frameworks that drive measurable outcomes.
• Experience influencing and partnering with senior stakeholders to deliver change.
• Skilled in using data and insight to inform decisions and evaluate impact.
• Clear communicator with the ability to engage diverse audiences.
• Constructive and flexible approach to problem-solving and delivery.

Ideally, you'll also have:

• Experience in large-scale transformation or cultural change programmes.
• Knowledge of contemporary approaches to leadership and team development.
• Professional qualification in CIPD, Organisation Design, Organisation Development, Change Management, Strategic Workforce Planning or a related discipline.

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