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Avery Automotive Service Advisor | No Weekends

Main Street AutoAvery Automotive🇺🇸United StatesPosted Oct 22, 2026

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationAvery Automotive, United States
PostedYesterday
ComplianceCost Estimation

Job description

Why come work for Main Street Auto?

🔵 Earn Industry-Leading Pay
🔵 Enjoy Exceptional Benefits
🔵 Unlock Endless Career Growth Opportunities

Your next big move starts here—don’t wait, apply today and drive your success forward!

We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.
  • No Weekends
  • Store Hours: 8AM-5PM (M-F)
  • 3-5 years previous service advisor experience preferred
  • $1000-$1800K per week / weekly pay
Responsibilities:
1. Customer Interaction:
 - Greet customers and provide a warm, friendly, and professional atmosphere.
 - Act as the main point of contact for customers, understanding their concerns and requirements.
 - Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
2. Service Coordination:
 - Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
 - Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
 - Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
3. Cost Estimation and Approval:
 - Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
 - Explain cost estimates to customers, providing clear and understandable explanations.
 - Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
4. Repair Order Management:
 - Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
 - Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
 - Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
5. Customer Satisfaction:
 - Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
 - Handle customer complaints professionally and escalate as necessary to resolve them effectively.
 - Strive to exceed customer expectations, providing personalized and exceptional service.
Requirements:
- High school diploma or equivalent (additional automotive education or certification is a plus).
- Proven experience as a Service Advisor in the automotive industry or a related field.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Strong organizational and time management abilities to handle multiple tasks efficiently.
- Sound technical knowledge of automotive systems and repairs.
- Proficient computer skills and familiarity with automotive software and systems.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Customer-oriented mindset with a commitment to delivering exceptional service.
Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.

Further questions about the job? Email us at: hr@msauto.com

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